Cancellation Policy

You may leave before a consultation starts, and end a live chat or call at any time.

You can end metered sessions at any time. Fixed-price orders can be cancelled before work starts.

1. Before consultation starts

You can leave without any consultation charge until a session starts. The session starts when the astrologer accepts your request. Leaving does not by itself refund a wallet top-up; the separate unused-balance rules apply.

2. During consultation

You can end the chat or call at any time. You pay only for minutes used, counting each started minute. Minutes already used are normally non-refundable. There is no requirement to continue a session.

3. Service or technical failure

If money was deducted but a technical failure prevented consultation, report it within 7 days. Eligible refunds go to the original payment method within 7-10 working days after approval, under the Return & Refund Policy.

4. Scheduled services and personalized orders

A fixed-price report or online puja cancelled before preparation or the confirmed service begins receives a full refund of the amount paid for that order. After that point, routine cancellation is not available. The order must state the start point and delivery/scheduled time before payment. This does not remove rights for a genuine service failure.

5. Wallet refunds

Unused wallet balance is non-refundable for a change of mind and is for consultation only. Wrong or duplicate charges and technical failures are exceptions reviewed under the Return & Refund Policy. Approved monetary refunds go to the original payment method within 7-10 working days after approval. Promotional credits are not refundable.

6. Contact

Use in-app Help / Support or email astroguruveer@gmail.com with your order or session reference. The Return & Refund Policy explains charge disputes and refund handling.