Return & Refund Policy

How to report a payment or service issue, and how an approved refund is handled.

Wallet top-up is not available in this version of the app. The rules below describe how charges, refunds and cancellations will work for paid consultations. Nothing in them removes your rights under Indian consumer law.

1. Digital services and returns

This catalogue covers consultations, digital Kundli reports and online puja, not physical goods. Physical returns do not apply to these services. If physical goods are offered later, a separate returns policy must be provided before sale.

2. Consultation charges

Before an astrologer accepts your request, you may leave without a consultation charge. During a chat or call, you can end the session at any time. You pay for the minutes used, counting each started minute. Used minutes are normally non-refundable.

3. No response or technical failure

If money is deducted but a technical failure prevents consultation, report it within 7 days. After verification, the eligible charge is refundable to the original payment method within 7-10 working days after approval. Include the session and payment references.

4. Wrong or duplicate charge

Report a wrong or duplicate charge through in-app support within 7 days. After verification, an eligible wrong or duplicate charge is refunded to the original payment method within 7-10 working days after approval.

5. Unused paid wallet balance

Paid wallet balance is for Bhavishyavani consultations only and is non-refundable for a change of mind, including when it remains unused. It cannot be transferred or withdrawn as cash. Wrong or duplicate charges and technical service failures are handled under the exceptions above. Free and promotional credits have no cash value and are not refundable. This rule does not exclude rights available under applicable law.

6. Refund mode and duration

An approved monetary refund goes back to the original payment method within 7-10 working days after approval. Support can help you check an overdue refund.

7. Predictions and service complaints

Satisfaction with a prediction or advice is a matter of opinion and is not, by itself, a ground for a refund. This does not remove rights available under applicable law or prevent reporting a genuine service failure.

8. Reports and online puja

Cancel a report or online puja before the confirmed work/service starts for a full refund. After it starts, routine cancellation is not available. Genuine non-delivery, technical failure or an incorrect charge may still be reviewed. The exact start point, scope and timing must be shown before payment.

9. How to request help

Use Help / Support in the app or email astroguruveer@gmail.com. Include your ticket, order or session reference, the payment date and amount, and a short explanation. Do not share passwords, payment PINs or full card details.

Account deletion

Deleting your account does not create a cash refund of unused paid balance. Wrong or duplicate charges and technical failures are still reviewed under this policy.